Performance summary | AHPRA Annual Report 2014/15

Performance summary

An overview of AHPRA’s performance across key functions

Registration

  • 637,218 health practitioners in 14 professions registered to practise in Australia

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  • Growth in registrant numbers in all professions, except practitioners who hold dual registration as both a nurse and a midwife

  • More than 141,951 students studying to be health practitioners in Australia through an approved program of study/clinical training program

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    98% of practitioners completed the online workforce survey, creating invaluable data for workforce planning and reform

  • Over 97% of nurses and midwives now renew their annual registration online; based on results for comparable organisations internationally, this is leading practice globally

  • 61,517 applications for registration across all professions

  • 51,947 domestic and international criminal history checks

  • 3,100 (5.97%) disclosable court outcomes

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    44 actions to limit registration in response to these outcomes

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Notifications

  • 8,426 notifications in 2014/15, down from 10,047 in 2013/14*

  • 1.3% of 637,218 practitioners were the subject of a notification

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    16% decrease in notifications lodged overall

  • 27% decrease in mandatory notifications; with variations across states and territories

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  • 19% decrease in notifications about medical practitioners

  • 54% of notifications were about medical practitioners, who make up 16% of total practitioners

  • 10% decrease in nursing and midwifery notifications

  • 177 appeals lodged in tribunals about Board decisions made under the National Law

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    Of the 135 appeals that were finalised, 75.6% resulted in no change to the Board decision as an outcome of the appeal (11.8%) or because the application was withdrawn (63.7%)

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    Of the matters decided by tribunals in the year, 89.4% resulted in disciplinary action

  • 84.7% of the finalised ‘immediate actions’ – for the most serious risks – led to restrictions on registration

  • * Due to changes to how notifications are received in Queensland, our Queensland notifications data only reflect matters that have been referred to us by the Office of the Health Ombudsman

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Statutory offences

  • 300 advertising-related complaints

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  • 188 offence complaints in relation to title and practice protections

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    Five cases of falsely claiming to be a registered health practitioner successfully prosecuted before the courts

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AHPRA: Supporting the National Boards

  • 94% of health practitioners responded with ‘very satisfied’ when asked to rate their interaction with our customer service teams

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  • 73 requests received for access to registered health practitioner data and information for research purposes

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    Our 15 websites received more than 9.9 million visits in 2014/15 and more than 51 million page views

  • 3,825 followers on Twitter since our launch in March 2014

  • 167 freedom of information applications finalised

  • Received up to 1,650 phone calls and 200 web enquiries each working day and 5,000 calls daily in peak times

  • More than 100 National Board appointments and 60 state and territory appointments made by health ministers, in a process supported by AHPRA

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    Customer service teams resolved 93.6% of telephone calls at first contact

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