This document was written by:

• Australian Health Practitioner Regulation Agency (Ahpra)

• Health Care Complaints Commission in New South Wales

• Health Professional Councils Authority in New South Wales

• Office of the Health Ombudsman in Queensland.

When you read the word ‘we’, it means all these organisations.

We wrote this document in an easy to read way.

We use pictures to explain some ideas.

We wrote some important words in bold.

This means the letters are thicker and darker.

We explain what these words mean.

You can find out what they mean in the Word list.

This is an Easy Read summary of another document.

This means it only includes the most important information.

You can talk to someone you trust if you:

• need support to read this document
• don’t feel comfortable to read this document on your own.

We have a list of organisations you can use if you need extra support.

You can find this list of organisations on the Support for you page.