Performance summary
An overview of AHPRA’s performance across key functions
678,938 health practitioners registered in Australia, across 14 professions
5,374 health practitioners identify as Aboriginal and/or Torres Strait Islander, according to the workforce survey
Over 21,000 more registrants than last year
70,544 domestic and international criminal history checks made
98.5% of registrants renewed and completed their registration online
68,989 new applications for registration received
2,800 applications for registration refused because they did not meet suitability/eligibility requirements
157,213 students studying to be health practitioners through an approved program of study or clinical training program
97% of registrants completed an online workforce survey at renewal
401,242 calls were made to AHPRA’s customer service team
Average of 1,543 phone calls each day, with up to 5,000 calls a day in peak times
92.6% of telephone enquiries were resolved at first contact
82% of health practitioners responded with ‘very satisfied’ when asked to rate their interaction with our customer service team
599 appointments made:
- 5 Ministerial appointments of National Board members
- 87 National Board appointments of National Committees
- 17 Ministerial appointments of state and territory board members
- 490 National Board appointments for state, territory or regional committee membership
54,925 web enquiries received
An average of 211 web enquiries each day
Our 15 websites received more than 12 million visits and more than 60 million page views
Our ‘Be safe in the knowledge’ campaign to raise public awareness of the Register of practitioners saw:
- 150,000 unique visitors to the Be Safe in the Knowledge web page
- Brochures delivered to over 3,250 GP practices
- 1,600 postcard drops across Australia
10,540 practitioners had a notification raised about them nationally1
6,898 notifications were received by AHPRA about health practitioners2
Immediate action was taken to restrict or suspend registration of a practitioner 320 times
13.9% increase in notifications received by AHPRA
1.6% of all registered health practitioners were the subject of a notification1
The top three reasons for a notification were:
- clinical care (42.8%)
- pharmacy/medication (11.9%), and
- health impairment (8.4%)
32.1% increase in mandatory notifications3
28.3% of health, performance and conduct matters resulted in regulatory action
91.3% of matters decided nationally by tribunals this year resulted in regulatory action
82 appeals lodged in tribunals about Board decisions made under the National Law
Of 68 appeals that were finalised, 86% resulted in no change to the Board’s decision
The decision was amended or substituted for a new decision in 9 matters, and an appeal was withdrawn 44 times
1,895 advertising-related complaints received
1,416 closed following investigation
368 new offence complaints received relating to title protection
422 closed following investigation
15 cases of falsely claiming to be a registered health practitioner successfully prosecuted before the courts
14 new offence complaints related to restricted practices
18 closed following investigation
71 conditions or undertakings are currently listed in our National restrictions library, which are used to restrict registration to protect the public4
3,011 practitioners were monitored by AHPRA for health, performance and/ or conduct during the year
- Includes data provided by the Health Professional Councils Authority (HPCA) for NSW and the Office of the Health Ombudsman (OHO) for Queensland (based on available data from these entities at time of publication).
- This refers to notifications managed by AHPRA (excludes data from the HPCA and OHO). For information on how complaints about health practitioners are lodged and managed in Australia, see page 8 of the annual report.
- Notification that an entity is required to make to AHPRA under Division 2 of Part 8 of the National Law. Refer to the Glossary for more definitions.
- For more information, see the National restrictions library on the AHPRA website.