Using this site

Support

System maintenance and security announcements

We are continually maintaining and improving our sites. Planned outages are regularly announced on our Web service announcements page.

In addition to this, from time-to-time we are required to change the functionality of our site in order to protect your information. Find out more about this on our Security alerts page.

System requirements

For the best experience using our site, we recommend you use the following software:

Browser	Our websites and online services are optimised for Google Chrome and Microsoft Edge. If you are using an older version or different browser, please download the lasted version of Google Chrome or Microsoft Edge.
PDF reader	We recommend you use Adobe Reader to view our PDF documents. Adobe Reader is available as a free download from Adobe.
Sound and video player	To play a sound or video recording on a Microsoft Windows-based computer, you can use Windows Media Player.

Privacy and online security

We understand that maintaining the security and privacy of your information is important to you. We are continually improving our systems and processes to guard your information.

Find out more

Browser cookies

In order to use our online services please ensure your web browser has cookies turned on.

We use cookies on our websites, with a view to providing you with sophisticated website experience. Some of our online services require cookies to work properly.

Information on cookies

When you visit websites, your computer receives and stores tiny files called cookies.

A ‘cookie’, also known as an HTTP cookie, web cookie, Internet cookie, or browser cookie, is a small piece of data sent from a website and stored in your web browser while you are browsing a website. Every time you load the website, your browser sends the cookie back to the server to notify the website of your previous activity.

Cookies indicate to a website that a computer has been there before and can be used to record things such as what parts of a website or other websites have been visited from that computer.

In simpler terms, cookies allow us to personalise your web browsing experience by understanding your previous usage, including your access to services that we provide on our websites.

Online services tips

The recommended browsers for Ahpra practitioner services are Google Chrome or Microsoft Edge, for best results please ensure you update to the latest version.
Before logging on please clear your browser cache completely, instructions can be found on Google's support website and Microsoft's support website. Ensure you follow the instruction to clear all types of information for all time.
Do not open a in private browser window or tab. Just open a standard window or tab in your browser.
When renewing your registration do not use a VPN. Ahpra's payment system does not allow payments while connected to a VPN.
Other causes of payment failure could be :
- Email filtering software. Try logging off. Close the browser and open a new one. Copy the link in the Ahpra renewal email to the new browser window executing it there. Logon and do renewal again.
When renewing your registration, do not use the browser back/next, other browser buttons ,
- to navigate the form please only use the Back and Next buttons at the bottom of the form,
- or to the leave the application use the menu options on the top left of the page.
When renewing your registration, do not click the navigation buttons multiple times. If you have a slower internet service it may take a few seconds to load the next panel. Clicking a navigation button multiple times could invalidate the renewal.
If you are directed to an error page with the message Server error 500: Unable to proceed unfortunately a serious error has occurred.
- If you want to log back into the practitioner portal, please clear your browser cache (see tip 2.) first and then log on.

For support please call 1300 419 495 or submit a web enquiry.

Report a website issue or provide feedback

Your feedback on any website issues you experience or your ideas for improving our sites are always welcome:

Submit a general enquiry on our web enquiry form, or
Call 1300 419 495 Monday to Friday, 9:00am – 5:00pm (Australian Eastern Standard Time)
From outside Australia call +61 3 9275 9009