Australian Health Practitioner Regulation Agency - Ahpra practitioner portal access support
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Ahpra practitioner portal access support

Existing account holders: user account migration in progress

Existing account holders, we are progressively updating your accounts in our new system. If your matter isn't urgent, we ask that you please log in from Monday 24 March. If your matter is urgent and you attempt to log in and get stuck, please contact our Customer Service team on 1300 419 495 and one of our friendly staff members will help you.

We’ve recently upgraded our practitioner online services to Ahpra portals. Your Ahpra portal gives you access to the Ahpra practitioner services you need to apply for, renew and manage your registration. 

If you’re a health practitioner with an existing account, you’ll need to migrate over to a new Ahpra practitioner portal – follow the instructions below. 

If you’re a new applicant and have never had an account with Ahpra follow the instructions on the Create your Ahpra practitioner portal page.

If you’ve already set up your portal and need help accessing it – maybe you’ve forgotten your username or need help with multifactor authentication – read the FAQs below.

This page is for health practitioners with questions about accessing or migrating to an Ahpra practitioner portal account. If you’re an employer, go to the employer portal. 

Migrate your account to an Ahpra practitioner portal

Health practitioners with an existing account, you’ll need to migrate over to a new Ahpra practitioner portal, follow the instructions below. 

Complete this process on a computer or laptop rather than your mobile. You’ll need your phone to connect to a multifactor authentication app or to receive a code via SMS.  

If you don't have access to a computer, or laptop, you can create an account from your mobile phone using SMS authentication instead. SMS authentication is less secure than using an authentication app. 

  1. Click Practitioner portal login button on the Login page.
  2. Enter your current username and password. Please use the email address linked to your online services account. If you are unsure which email is linked to your account, please contact our Customer Service team on 1300 419 495 and one of our friendly staff members will help you.
  3. Click next to check if your details match what we have in the system.
  4. Enter your date of birth on the Security Check screen. If we are unable to match your details, please contact us. 
  5. If your details match, we will send an email to the address we have on our records. This email will become your username. Click OK if the email address we have on file is correct. 
  6. You can select That’s not my email if the email address is wrong. Then enter your preferred email in the Update your email window. This email will become your username. If an error message appears, please contact us.
  7. Email sent window confirms the email address to which we’ve sent a verification link. 
  8. Check your email inbox for a verification email 
    • If the email is not in your inbox, check your junk or spam folder.
      If you don’t receive a verification email, please contact us.
  9. Click the link in the verification email.
  10. Select one of the two options on the Set up your multifactor authentication screen.

Sign-up using an authenticator app

Receiving a code via an authenticator app is the most secure way to verify your identity and we recommend it. If you need help downloading an authenticator app – read the instructions below. Alternatively, you can click Use SMS for authentication to receive a code via SMS. 

  1. Once you have an authenticator app installed, open it
  2. In the portal account form click Sign up with an authenticator app
  3. Scan the QR code on the Connect an authenticator app screen. This will connect the app to your Ahpra account and generate a time-based, one-time passcode.
  4. Enter that passcode into the Enter code field and click Verify code.

Sign-up using SMS for authentication

  1. Click Use SMS for authentication to receive a code via SMS.
  2. Enter your mobile number
  3. Click Submit.
  4. On the Verify your identity screen enter the code and click Verify code.
  1. Choose a password. Your password must include 
    • 14 characters
    • 1 uppercase
    • 1 lower case
    • 1 number
    • 1 special character
  2. Click Change password.

Downloading an authenticator app 

Using an authenticator app is the most secure way to verify your identity when doing multifactor authentication and for that reason we recommend using one when setting up your multifactor authentication.

Our preferred authenticator apps are Google Authenticator, Microsoft Authenticator and Salesforce Authenticator. Choose one and download for free from the App Store or Google Play.  

Simply load the app onto your mobile phone, open it, then scan the QR code on the ‘Connect an authenticator app’ screen. 

This will connect the app to your Ahpra account and generate a time-based, one-time passcode. Enter that passcode into the Enter code field and your multifactor authentication will be complete.

Each time you sign in to the Ahpra practitioner portal, you’ll use your chosen mobile authenticator app to generate a one-time passcode.

Practitioner portal FAQs

What is my username?

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In the Ahpra practitioner portal, your username is the email address you chose when first setting up your Ahpra portal or when you migrated to an Ahpra portal account.

Why can’t I use a shared email address?

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Your username must be unique to you. This mean you must use an email for your Ahpra practitioner portal that is unique to you. It cannot be a shared email address, such as an email shared with your work colleagues or used for general enquiries for your office or practice.

I’ve forgotten my 10-digit User ID, where do I find it?

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Please use the email address linked to your online services account.

If you are unsure which email is linked to your account, please contact our Customer Service team on 1300 419 495 and one of our friendly staff members will help you

How do I change my password?

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Log in to your Ahpra portal screen, enter your username and click Forgot password.

I’m migrating across and have forgotten my password

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You’ll be asked to reset your password as part of your first log in attempt to the practitioner portal.

How do I change my multifactor authentication preferences for how I receive a code?

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To switch from receiving a code via SMS to an authenticator app, please contact our Customer Service team.

How do I change my login email address (username)?

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If you want to change your login username in the future. Once you’ve set up your Ahpra practitioner portal, just go to Update my details and change your email.

Your contact email is both your username and the email we’ll use to contact you.

Or you can call our Customer Service team.

The portal isn’t loading, what do I do?

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First, ensure the device you are using meets the system requirements, or if possible, try a different device. If you still experience issues, please contact Ahpra.

 
 
 
Page reviewed 21/03/2025
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