Australian Health Practitioner Regulation Agency - Ahpra practitioner portal access support
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Help & Tips

Ahpra practitioner portal access support

We’ve recently upgraded our practitioner online services to Ahpra portals. Your Ahpra portal gives you access to the Ahpra practitioner services you need to apply for, renew and manage your registration. 

This page is for health practitioners with questions about accessing or migrating to an Ahpra practitioner portal account. 

If you’re a health practitioner with an existing account, you’ll need to migrate over to a new Ahpra practitioner portal – follow the instructions below. 

If you’re a new applicant and have never had an account with Ahpra follow the instructions on the Create your Ahpra practitioner portal page.

If you’ve already set up your portal and need help accessing it – maybe you’ve forgotten your username or need help with multifactor authentication – read the FAQs below.

Migrate your account to an Ahpra practitioner portal

You are required to set up multi-factor authentication using an authenticator app. Do this on a computer or laptop. You’ll need your phone to connect to a multifactor authentication app. There’s information on downloading an app below.

  1. Click Practitioner portal login button on the Login page.
  2. Enter your current username and password. Please use the email address linked to your online services account. If you are unsure which email is linked to your account, please contact our Customer Service team on 1300 419 495 and one of our friendly staff members will help you.
  3. Click next to check if your details match what we have in the system.
  4. Enter your date of birth on the Security Check screen. If we are unable to match your details, please contact us. 
  5. If your details match, we will send an email to the address we have on our records. This email will become your username. Click OK if the email address we have on file is correct. 
  6. You can select That’s not my email if the email address is wrong. Then enter your preferred email in the Update your email window. This email will become your username. If an error message appears, please contact us.
  7. Email sent window confirms the email address to which we’ve sent a verification link. 
  8. Check your email inbox for a verification email 
    • If the email is not in your inbox, check your junk or spam folder.
      If you don’t receive a verification email, please contact us.
  9. Click the link in the verification email.
  10. Sign up with an Authenticator app.

Set up Authenticator app

Receiving a code via an authenticator app is the most secure way to verify your details. If you need help using an authenticator app – read the instructions below.

  1. Once you have an authenticator app installed, open it
  2. In the portal account form click Sign up with an authenticator app
  3. Scan the QR code on the Connect an authenticator app screen. This will connect the app to your Ahpra account and generate a time-based, one-time passcode.
  4. Enter that passcode into the Enter code field and click Verify code.
  1. Choose a password. Your password must include 
    • 14 characters
    • 1 uppercase
    • 1 lower case
    • 1 number
    • 1 special character
  2. Click Change password.

Using an authenticator app

Using an authenticator app is the most secure way to verify your identity when doing multifactor authentication. 

We recommend using Google Authenticator.

Download Google Authenticator for free from the App Store or Google Play. 

Simply open the app on your mobile phone, then scan the QR code on the ‘Connect an authenticator app’ screen.

This will connect the app to your Ahpra account and generate a time-based, one-time passcode. Enter that passcode into the Enter code field and your multifactor authentication will be complete.

Each time you sign in to the Ahpra practitioner portal, you’ll use your chosen mobile authenticator app to generate a one-time passcode.

Practitioner portal FAQs

What is my username?

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In the Ahpra practitioner portal, your username is the email address you chose when first setting up your Ahpra portal or when you migrated to an Ahpra portal account.

Why can’t I use a shared email address?

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Your username must be unique to you. This mean you must use an email for your Ahpra practitioner portal that is unique to you. It cannot be a shared email address, such as an email shared with your work colleagues or used for general enquiries for your office or practice.

I’ve forgotten my 10-digit User ID, where do I find it?

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Please use the email address linked to your online services account.

If you are unsure which email is linked to your account, please contact our Customer Service team on 1300 419 495 and one of our friendly staff members will help you

How do I change my password?

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Log in to your Ahpra portal screen, enter your username and click Forgot password.

I’m migrating across and have forgotten my password

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You’ll be asked to reset your password as part of your first log in attempt to the practitioner portal.

How do I change my login email address (username)?

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If you want to change your login username in the future. Once you’ve set up your Ahpra practitioner portal, just go to Update my details and change your email.

Your contact email is both your username and the email we’ll use to contact you.

Or you can call our Customer Service team.

The portal isn’t loading, what do I do?

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First, ensure the device you are using meets the system requirements, or if possible, try a different device. If you still experience issues, please contact Ahpra.

 
 
 
Page reviewed 10/04/2025
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