Service charter launched - setting the standards of service

11 Apr 2022

Launched today the new Ahpra Service charter (Service charter) sets the standard of service the public and health practitioners can expect when interacting with us.

Ahpra CEO, Martin Fletcher said: ‘We always want to be upfront with the public and practitioners on the service you can expect from us. This is an important part of making sure regulation works.’

The new Service charter includes five high-level principles which guide our work to meet our vision for communities to have trust and confidence in regulated health practitioners. The charter then steps out those principles in clearly articulated commitments for when people interact with us.

The service commitments represent an important public promise and a commitment to continue to work toward these outcomes.

We know the service commitments are important to those who interact with us, from insights gathered in surveys and interviews and from staff experience and anecdotal evidence.

The Service charter is part of our regulatory tool kit, it complements the Regulatory Principles, and Regulatory Guide and the National Scheme Strategy. We work to several overarching strategies, guides and principles which are intentionally designed to work together.

Where can you read the Service charter?

Read the new Ahpra Service charter in the About section of the Ahpra website.

For more information

• For media enquiries: (03) 8708 9200.
• For registration enquiries: 1300 419 495 (within Australia) +61 3 9285 3010 (overseas callers).